Shipping
Free shipping to the US on every order — no minimum. Ships from our US warehouse in 7 business days. Packed by hand and sent tracked, with your exact cost and arrival shown at checkout.
The short version
- Free shipping to the US on every order — no minimum. It's the same whatever you spend. Shipping elsewhere is calculated at checkout.
- Ships from our US warehouse. US orders ship in 7 business days of ordering.
- Cost and timing at checkout. You always see the exact delivery price and estimated arrival for your address before you pay.
- Sent tracked. Every order goes out with a tracking link, emailed the moment it ships.
- Anything wrong, we put it right. Damaged or not as it should be? Send a photo and we'll sort it.
Where we deliver
We ship to the US, and internationally too. If your country isn't offered at checkout and you've got your eye on a puzzle, drop us a line through our contact page — it genuinely helps to know where to head next.
Cost and timing
Shipping to the US is free on every order — the same rate whatever you spend. US orders ship from our US warehouse in 7 business days. For international orders, delivery is calculated at checkout — either way you'll see the exact cost and an estimated arrival date before you pay, with nothing hidden or added later.
One thing worth knowing: custom photo puzzles are printed to order, so they take a little longer to leave us than ready-made puzzles, boards and accessories, which we can send straight out. Either way, the estimate at checkout already accounts for it.
Tracking your order
You'll get a confirmation email the moment you order, and a second email with a tracking link as soon as your order is on its way. If you'd like a nudge on where it's got to, our contact page with your order number and we'll take a look.
If something arrives damaged or not right
If your order turns up damaged, faulty, or not what you ordered, send us a photo through our contact page and we'll put it right — a replacement or a refund, with no need to send the original back. You'll find the full detail on our refunds page.
Delayed or lost
Carriers have the occasional off day. If your order hasn't arrived around when the checkout estimate said it would, get in touch through our contact page with your order number — we'll chase it with the carrier. If it's confirmed lost, we'll send a replacement at no cost to you.
Delivery and MySlavko Care
For US boards with included MySlavko Care, delivery protection is included at no extra charge. If your board arrives damaged or is confirmed lost in transit, we send a replacement for free. This does not use your one accident replacement. For a return or size exchange, contact us within 90 days of delivery; we arrange and pay for pickup. See the full Care terms.
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